Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Custom Made Items
  • On Sale Merchandise

To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery




Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid in cash at our store location returns will have to be made in person for a cash refund.

Late or missing refunds

Allow up to 10 business days for refunds to reflect back on your original method of payment after approval of the returned item.

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: returns@southernsportsal.com

Sale items

Only regular priced items may be refunded. Sale and clearance items are not eligible for refunds. You may continue to return the item in original condition and receive store credit for any returned items at the value of the purchase or the current value of the item in store whichever is less. 



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@southernsportsal.com  and send your item to: 16259 Hwy 72 Rogersville, AL

Shipping returns 

To return your product, you should mail your product to: 16259 Hwy 72 Rogersville, AL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@southernsportsal.com for questions related to refunds and returns.



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